INSTITUTION
Using the Internet to Provide Information and Networking Resources to Victim Assistance Professionals – An exercise in Adaptive Knowledge ManagementJIDV 3 (Tome 1, numéro 3 - Avril 2003)
Author
President, Victim Assistance OnlineWindsor, Ontario, Canadahttp://www.vaonline.org/
Abstract
Through application of the theories and techniques of Adaptive Knowledge Management to the free, Internet-based communication and information services we provide for the global victim assistance community, Victim Assistance Online is able to maintain an extremely flexible, responsive and user-focused service. Use of these organizational and information management techniques – which view the presentation and generation of knowledge, the information pathways this knowledge travels, and the physical systems that provide knowledge transmission, as complex, organic structures which can adapt quickly as the user or information “environment” changes – allows our organization to aid members in accessing the collective knowledge of all our users; quickly alter our services depending on the changing needs of our users; and provide interactive forums for professionals which can aid in the leveraging of shared information into new knowledge.
Keywords
Adaptive ; information ; internet ; knowledge ; management ; online ; organization ; professional ; victime assistanc
Introduction
B |
y applying the theories and techniques of Adaptive Knowledge Management to the free, Internet-based communication and information services Victim Assistance Online provides, we are able to maintain an extremely flexible, responsive and user-focused service. Use of these techniques allow our organization to: access the collective knowledge of our members; quickly alter our services depending on the changing needs of our users; and provide interactive forums for professionals which can aid in the leveraging of shared information into new knowledge.
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